Comment by soraminazuki

No, "leaders" don't think AI can do that amount of work. They don't care. It's just a pretext for cost cutting.

For a good example, just look at how Google does "support." It's just robots doing shoddy work and screwing over people. Can better compensated and organized human support team do better? Of course, but the rich execs don't want to spend a penny to help people if they can get away with it.