Comment by elliotec

I had a problem with signing up for max with the wrong email, then thinking I didn’t actually do it, so I signed up with the one I wanted.

Saw the double bill and contacted them, I had a full refund in a couple days and a nice personal note thanking me for being a max user.

This was a couple months ago so it’s possible they’ve had a huge influx of requests that made it difficult to respond fast lately but I had a good experience with their customer service.