Comment by yndoendo

Writing / English were my worst subjects in school. Yet I have written internal, dealer, and customer facing documentation because I was the only one knowledgeable on the subject and there was no tech writer.

Now I work where there is a tech writer and still create internal, dealer, and customer facing documentation, because I am the only one with the knowledge on the subject matter. Some things are filtered to the tech writer so tech writing has been reduced.

Simply, don't call me or contact me for simple questions. Give me a real problem that others cannot solve. Some people like customer service or being able to be the one that helps. Documentation allows me to not be that person and focus on other things.

There is only two ways to communicate to a person on how to use that tool only you created. 1) Showing them how to do it. 2) Giving them documentation so they only contact when needed. Option #2 takes time to save time in the long run that can be diverted else where.

Documentation is part of any product design and software based solution. That new feature time is design, implementation, QA, documentation, and release.