My experience has generally been positive, even as a small customer spending in the low thousands per month. I've definitely had help that wasn't particularly effective or adept. Lots of gradual escalations which are fairly time consuming. But they've certainly made sure I had assistance, and it was fairly prompt.
My experience has generally been positive, even as a small customer spending in the low thousands per month. I've definitely had help that wasn't particularly effective or adept. Lots of gradual escalations which are fairly time consuming. But they've certainly made sure I had assistance, and it was fairly prompt.