Comment by ccwu9999

You are right. I bought (well my parents did) and it came with a complimentary upgrade. We installed the chip and it was great but the driver was not universal so it printed out with a slow stretch so the lines would go downward on the right side. We took it back for tech support and it turned out it was a software issue. My first lesson in debugging goes up the stack. (I was like 13 I think)