Comment by jodrellblank

Always fun to see an exchange on Reddit like:

Person1: "thing doesn't work?"

Person2: "yeah it doesn't work for me either"

Person3: "it's always something I have to work around"

Person4: "I work for <company> as a customer support outreach social media community engagement executive. Can you go and jump through hoops and open a support case?"

Not raising it internally, not getting anything changed or fixed; suggesting the customer do more work to tell the company about the problem. A person who works for the company and is paid to read social media and has read the complaints, is not only apparently ignoring them but annoying the customers as well.

Alternate Person4: "<sigh> I work for <company> as a technical employee and we've been begging to get this fixed for years. As a workaround you can <xyz>. Email me directly if you need more help, and if we get a patch to fix ever, I'll let you know".