Comment by klingon33

This story of whittling down the product to meet the needs of the user as grepped from several sales calls assumes that a small sample is statistically representative (and it’s not) and assumes simplification always makes for a better product (and it doesn’t).

When I ask 15 users for their input, only 3 will speak up, and their needs and views don’t fully overlap.

Photoshop is a great example of a product that was extremely complicated and difficult to use but dominated the market for many years.

Microsoft has continually made updates to its products over the years, making it basically do the same thing but with unnecessary and frustrating changes, and people keep buying it.

Yes, UX is important, and A/B or similar evolutionary testing is important. Yes, devs tend to overcomplicate things. But, there’s no magic simplification bullet.