Comment by trentnix

The article talks a lot about appropriate management behaviors that come from humility, but I don't think humility is a skill. The skill is having an accurate and effective self-awareness. If you are (accurately) self-aware then humility (and confidence, where appropriate) is an inevitable side-effect. And that means stuff like...

Acknowledging what happened, taking responsibility, and reconnecting.

...is a reflex, not a tactic.