Comment by FireBeyond

> Their no-bullshit returns policy.

> Seriously. Click button, get your returns label. The refund is sent to you as soon as the courier or post office has scanned the barcode.

Hah, exceptions and all, but let me tell you of the absurdity that was me getting a broken bottle of shampoo and Amazon trying to insist that I return the "unused portion" (which was poured out into the bubble wrap mailer) to get a refund. Shockingly (only to Amazon), the UPS store didn't want a Ziploc bag of shampoo.

So they agreed to send a replacement.

Which also was broken.

"I want a refund."

"You already got a replacement, you can't have a refund." "The free replacement was also broken." "We can't refund a free replacement." "I've still paid for a bottle of shampoo that I haven't got". "Oh... uhhh..." before "my supervisor has made an exception and we are issuing a refund"...