Comment by frosted-flakes

Oh it's definitely real, because I recognize the product I bought, and it all matches up perfectly to my records. It even has an old phone number on the letter (but current at the time), which is probably why they haven't called me.

I vaguely remember paying the duties and customs in cash to the driver, but I don't know for sure. This was likely the first international purchase I ever made that had a separate duties charge, and I remember being surprised by how much it was when it was delivered.