Comment by insane_dreamer

I'd like to point out that the only reason Taco Bell, McD and others are spending millions on this is in the hopes of reducing their workforce to increase profits.

So not only is it a shitty experience for users, but even if the experience gets better over time (which it probably will), it's a shitty outcome for the local community because there are now fewer entry level jobs available. And lest anyone reading this feel tempted to repeat some BS like "people will be free to pursue higher level jobs and their creative pursuits!", that's about as out of touch with reality as Marie Antionette's "let them eat cake" when told the people had no bread (though, in her defense, unlike some tech CEOs/gurus today, she apparently did not actually say that).