Comment by mrandish
6 months ago
Yes, the same is true of Chik-Fil-A, which is by far the highest revenue per location fast food chain, despite being closed one day a week. In-n-Out is second I believe. Both of them generally pay slightly more than other fast food outlets, do more staff training and seem super well-managed. Interestingly, neither of the those chains operate on a typical franchise basis.
Chick fil a primary draw is good tasting chicken. I know a lot of liberals who feel icky for eating there but do it anyway over food quality. Similar dynamic to jimmy johns.
Trying to rationalize their success with other stuff is simply going to make other companies continue to decline the quality of their already bad food and expect that their workers being slightly more polite would make up for it.