Comment by ojosilva

Yeah, the design is nice, colors, etc, I used to be fascinated by ExtJS 3.x's Windows-like webapp theme, even though I never really used it, because, like a sibling thread remarked: it's a bad idea to reinvent the desktop. Anyway, right now their product may be a good fit for my team, so I browsed and spend some time watching the video...

1) url history piles up pretty quickly, going back was irritating, closing a "OS" window should unstack that from browser history

2) more than one way to get to things (ie desktop icon + menu) so I visited certain pages ("About") more than once and felt trapped in a maze of deja-vus.

3) no way to scroll down and get the full glimpse, had to proactively click on words + icon, or menu items, to spot if inside there would be something relevant. Then, once the window opens: tabs, lots of tabs...

4) since the information is not really hierarchical, I can't delve into say Pricing. Got click on all the menu items... "Didn't I visit that before?" - and history kept piling up, so where was I before?

5) In Pricing, I read "Free tier - no support" - of course! - then $0.0001 for pay-for-use for the feature flag (every time the user switches the feature on/off? I don't get it, I'm sorry) ... then another free x pay-as-you-go box. Scroll down, then a huge calculator... . How much does it cost for my second app?

6) Cramped: lots of information in a reduced window - hit maximize every time, lots of borders.

7) Product features are really impressive, but the demo video gave the impression that it's really a busy app, overwhelming at times, with lot's of filtering options that look necessary to get the info out of the tool (great for power users, though!). But then the website is also busy and complex. If we add both up, app and website = high cognitive overload! I think I'll go shopping around first then come back later.

A disaster.

I hope they eat their own dog food. I'm pretty sure they will get lots of bad signals from their website.