Comment by ToucanLoucan

Hell of a "mistake" to bill a nonprofit 4000% of their typical amount, with a side order of "we're deleting your shit unless you give us about one American truck in cash in 3 days."

Did you happen to review the linked post? TFA would've let you know they're moving off your platform because you sent their entire org into a free-fall panic with your error. Probably already lost it but, IMHO, a VERY generous bill credit MAY get you that client back. Maybe.

Edit: And like, I dunno, I wouldn't just tell someone how to run their business but I feel there should be more oversight in general before your company sounds out threats like that? Like I'm not saying my employer has never jacked somebody up when they're acting goofy, course we have, but that's a PROCESS that involves a LOT of people's sign off, where this reads like your billing script just posted an amount due to a client paired with a demand for money on an EXTREMELY tight deadline for ANY organization, really, complete with the aforementioned threat of deletion.

Like, maybe you should queue those and have an intern do a sanity check? I have a strong feeling you shouldn't have TOO many of these unless this mistake wasn't much of a mistake, right?