Comment by tomnipotent
8 months ago
> least a dozen explanations less charitable than this one
Because you've already made up your mind that they're the bad guy, so it doesn't matter what really happened. One of the prevailing rules at HN used to be engage with the most charitable interpretation of an argument. It's always a better conversation when it's followed - this thread has just devolved into a bunch of pile-on virtue signaling with no actual interest in engaging honestly.
I don't perceive this as virtue signalling, this is your own slightly uncharitable interpretation. People are responding to what they perceive as bullying in line with what looks like extremely heavy-handee sales tactics that do not seem uncommon.
It also looks like it only got addressed because it hit a someone with enough traction to go viral. That they had to resort to this channel at all raises questions in itself that go beyond the initial mistake and this particular customer.
So while I agree that we do not know yet what actually happened, the response from Salesforce so far does not really address these all concerns, and is not inconsistent with less charitable views on what's going on.
I think this is rightfully getting called out. With big power comes big responsibility.
> don't perceive this as virtue signalling
It's the literal definition of virtue signaling - a bunch of folks with zero context jumping to conclusions of evil and malicious intent to satisfy their own needs to join the pile-on comments and show how fake mad they are.
I see a thread of accusations and statements, not questions and engagement.
> It also looks like it only got addressed
The issue was less than two days old, in what world do you think a senior leader is going to learn of an issue like this in an org with 3,000 people? Most managers don't even get back to their direct reports in 24 hours, nonetheless getting a decision to someone higher up the ladder.
> I think this is rightfully getting called out
We agree in spirit but not execution.
> It's the literal definition of virtue signaling
You seem to think people are responding here the way they are merely for social standing. At least, that's what virtue signaling is at its core, having looked at some definitions. I think people are upset at the actions of Slack/Salesforce and are responding accordingly. That would be a more organic or genuine motivation (for lack of a better word), while "virtue signaling" discounts the validity of people's responses and reduces them to a hollow show. That is why I called your interpretation uncharitable.
> The issue was less than two days old, in what world do you think a senior leader is going to learn of an issue like this in an org with 3,000 people?
We are commenting underneath a response by the CPO of Slack. There is a sibling comment by the CEO. I think they are aware.
People are calling them out on the things their resposes do not address, which I mentioned in my previous comment. It wouldn't even need to be answers to all the questions people have. The response could have included things like: this is not how we want to treat any of our customers; we will look into what went wrong and why; we will explain when we know and how we will try to prevent this from happening again.
That would have acknowledged the damage this issue does to the public perception of their business practices. Instead, they simply ignore all of that. Hence, people's reactions in here.
> We agree in spirit but not execution.
I agree that a lot of comments in here are quite emotional. I would be more wary if they were directed at a single individual acting in a personal capacity, instead of the representatives of a well-resourced corporation. The power imbalance matters a lot, and I think it makes a difference if someone rather more powerful is called out by more, rather than fewer, people.
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The fact of the matter is that Slack knew they were a nonprofit and made the deliberate decision to engage in the SaaS equivalent of rent-seeking. This is honest engagement, and given the circumstances I think people in this thread have been incredibly charitable.
> Slack knew they were a nonprofit
"Slack" didn't know anything. Slack isn't a human being. Like somehow everyone that joins the company connects a collective consciousness with shared memory.
> deliberate decision to engage in the SaaS equivalent of rent-seeking
Clearly you were involved in the process and have fist-hand knowledge to be so confident lol. The crazy absurdity of everyone being so convinced of the conspiracy theories they've pulled out of their asses.
> given the circumstances I think people in this thread have been incredibly charitable.
I don't think that word means what you think it means.