Comment by zelphirkalt

Regarding (1): I don't see why you cannot expect it. If the matter at hand is significant enough, all it should take is a single person spreading the awareness of something going terribly wrong, like in this case.

I find it rather infuriating, to get treated like a low rightless peasant, as if to say: "How dare you speak to us above?"

It is the difference between people doing their job and being transparent about it. An answer like: "Thank you for reporting, we currently are already looking into this and are taking your report serious. Please note, that drawing legal conclusions takes time, but that we will keep you updated, when we reach a conclusion." would already be great. To know, that one didn't just waste ones time, but that actually people there hear and look into things.

That is, assuming, that there actually is something significant at hand. If it's rubbish, then no need to get processes started.