Comment by __turbobrew__

I wanted to update some paperwork to add my wife as a beneficiary to some accounts. I go to the bank in person and they tell me “call this number, they can add the beneficiary”. I call the number and wait on hold for 30 minutes and then the agent tells me that they will send me an email to update the beneficiary. I get an email over 24 hours later with a PDF THAT I HAVE TO PRINT OUT AND SIGN and then scan and send back to the email. I do that, but then I get another email back saying that there is another form I have to print and sign.

This is the state of banking in Canada. God forbid they just put a text box on the banking web app where I can put in my beneficiary.

Not to mention our entire health care system still runs on fax!

It blows my mind that we have some of the smartest and well educated people in the world with some of the highest gdp per capita in the world and we cannot figure out how to get rid of paper documents. You should be issued a federal digital ID at birth which is attested through a chain of trust back to the federal government. Everything related to the government should be tied back to that ID.