Comment by bigyabai
3 months ago
Every time I call Apple customer service, they tell me to box up my device and send it in to be replaced. The human element is nice but it's hardly a panacea - you need trained customer support.
3 months ago
Every time I call Apple customer service, they tell me to box up my device and send it in to be replaced. The human element is nice but it's hardly a panacea - you need trained customer support.
That is a bit inconvenient but replacing a faulty device is an example of excellent customer service
that's minimal, not excellent
In a land of below-minimal customer support, minimal customer support becomes excellent.
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