Comment by WalterBright
3 months ago
The issue is cost. You're going to have to pay considerably more for a computer to have a human ready to help you with it.
3 months ago
The issue is cost. You're going to have to pay considerably more for a computer to have a human ready to help you with it.
How about giving less profit to the shareholders? How about making customer support legally mandated so companies don't have the "greedy shareholder" excuse?
> How about giving less profit to the shareholders?
Then the shareholders will sell their shares.
> How about making customer support legally mandated
Then you'll have to pay higher prices for the product. Every mandate put on a company costs money and so higher prices are the result.
There is a range between less profit and no profit. As a shareholder, I'd rather have a functional society for all at the cost of a bit less profit, rather than being the richest in a world of ashes.
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Australia has very strong consumer protection laws but international companies still sell products here. They are forced to comply with the regulations and the prices are mostly comparable with other countries. Regulations work.
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Have computer prices gotten considerably cheaper since the days when companies had human support employees? Some components have gotten considerably more expensive, so it seems like they haven't, at least on average.
Relatively speaking yes. My Macintosh Quadra 605 was around $1000 in 1994 and was a low end model at the time. Today that $1000 would be around $2100 or so. I can get an entry level MacMini for $499.
I don't think you can just compare one of the first personal computers with today's hardware.
Price for innovation and corresponding hardware is just way higher then for established tech items
Its like comparing apples vision pro to whatever cheap VR stuff we may get in the future which everyone uses then
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The humans have gotten more expensive.
You have data showing wage increases for it support staff?