Comment by esafak
9 hours ago
I will never forget the time my university's home-grown Web-based registration system crashed at the beginning of the semester, and the entirety of the university's student body had to form a line in order to have their registration entered manually. I waited a whole day, and they did not get round to me by night, so I had to wait the next day too.
“Knowing what’s reasonable” matters.
If you have a product that’s being deployed for a new school year, yeah you should be prepared for any one-time load for that time period.
Many products don’t have the “school year just started” spikes. But some do.
It requires careful thought, pragmatism, and business sense to balance everything and achieve the most with the available resources.