Comment by hinkley

I’m as likely to talk about human scale as hardware scale, and one of the big issues with human scale is what the consequences are of having the wrong team size in either direction.

When you reduce the man hours per customer you can get farther down your backlog. You can carve people off for new prospective business units. You can absorb the effects of a huge sale or bad press better because you aren’t trying to violate Brooks’ Law nor doing giant layoffs that screw your business numbers.

You have time for people to speculate on big features or more work on reducing the costs further. If you don’t tackle this work early you end up in the armed Queen Problem: running as fast as you can just to stay still.