Comment by bionsystem

I saw this at an airport. Took the same plane twice, one year apart, in between they had replaced the terminal by a web UI. First trip it took 15 seconds from the hostess (well into her 50s) to find my booking and print my pass. Second trip (on the web UI), it took 4 hostesses to team up for something that felt like 5 good minutes to do the same thing.