Comment by kstrauser

That makes me sad. Many, many years ago I had a 17" Samsung CRT. It broke within the warranty period. I called their support and explained the problem. They asked for my receipt. I didn't have one, but I told them that the sticker on the back said it had only been manufactured 9 months ago, so it had to still be under warranty. Their support person agreed. They checked their inventory and found that they were out of stock on that model, and asked if I'd be OK with them upgrading me to a 19" CRT. Sure!

I was fiercely loyal to them for a lot of years after that experience.