Comment by palmotea

> Times have changed. Priorities have changed.

I think what actually happened was technology changed. GUIs became possible, and therefore most designers made GUIs without much if any thought (because many assume newer == better). Now you'd be hard pressed to even build a TUI, since most know only how to build GUIs and all the tools are GUI focused.

> In the modern days, attrition is much higher, especially in retail. You need to focus on discoverability and simplifying training as much as possible. Efficiency is secondary at best.

That sounds like a post-hoc justification. Also higher attrition doesn't just happen like the weather. Deliberate decisions lead to it.