Comment by array_key_first

It's also about consumer software versus business software.

Consumer software is all about conning people who don't currently own the software into thinking it's good and buying it. Once they have it, their experience doesn't matter at all. In fact, you should actively make the software less capable - really dumb it down, to appeal to the widest audience. Yes, more white space, yes, more menus. An error message that says 'oopsy something went wrong'? What a splendid idea! Information density does not matter. Speed does not matter. Accuracy of data does not matter. Hell, even bugs don't matter, if your software looks pretty.

Business software is different. It's crufty, it's ugly, and it doesn't change. Because you're optimizing for your users using the same software for 8 hours a day for the rest of their lives.