Comment by tetris11
2 days ago
I needed to get some builder quotes for my home. It did not enter my mind to go online to search for any.
I just reached out to my family for any trustworthy builders they've had, and struck up conversations with some of my fancier neighbors for any recommendations.
(I came to the conclusion that all builders are cowboys, and I might as well just try doing some of this myself via youtube videos)
Using the internet to buy products is not a problem for me, I know roughly the quality of what I expect to get and can return anything not up to standard. Using the internet to buy services though? Not a chance. How can you refund a service
When we needed some work done, we asked family and friends too, and ended up with a cowboy. When the work needed to be re-done, we looked up local reviews for contractors, and ended up with someone who was more expensive but also much more competent, and the work was done to a higher standard.
> ended up with someone who was more expensive but also much more competent, and the work was done to a higher standard.
How do you know that? Or is it just that your bias is coybows are bad and so you assume someone who dresses and acts better is better?
Now step back, I'm not asking you personally, but the general person. It is possible that you have the knowledge and skills to do the job and so you know how to inspect it to ensure it was done right. However the average person doesn't have those skills and so won't know the well dressed person who does a bad job that looks good from the poorly dressed person who does a good job but doesn't look as good.
Perhaps I wasn't clear - I don't know enough to say if the job was good or bad just by inspecting it, I know the first job was bad because it didn't solve the problem, and then a more expensive contractor explained why, and did solve the problem.
Our issue was water intrusion along a side wall that was flowing under our hardwoods, warping them and causing them to smell. The first contractor replaced the floor and added in an outside drain.
The drain didn't work, and the water kept intruding and the floor started to warp again.
When we got multiple highly rated contractors out, all of them explained that the drain wasn't installed correctly, that a passive drain couldn't prevent the problem at that location, and that the solution was to either add an actively pumped drain or replace the lower part of the wall with something waterproof. We ended up replacing that part of the wall, and that has fixed the issue along that wall. (We now have water intrusion somewhere else, sigh).
If anything, I was originally biased for the cowboy, as they came recommended, he and his workers were nice, and the other options seemed too expensive & drastic. Now I've learned my lesson, at least about these types of trickier housing issues.
Also, no one mentioned evaluating someone by how they're dressed - the issue was family/friend recommendations vs online reviews, and I while I do take recommendations from friends and family into account, I've actually had better luck trusting online (local) reviews.
1 reply →
> I know roughly the quality of what I expect to get
because you know the brands and trust them, to a degree
you have prior experience with them
What does this mean?
Every house is different and so every job is custom. Whatever standards you think the builder is enacting to get the job done to an agreeable price is likely an ad-hoc solution that you yourself could have done as an amateur if you had the tools.
For every standard to be met, you compromise either on cash or time.
Maybe this is regional. "Cowboy" in reference to a tradie means someone who is untrustworthy and out to rip you off or cheap out on work. They'll do the work but often to a low standard or with major defects they try to hide.
They don't really do rework they'll rather keep plowing on assuming some slack in an ethereal safety margin.
That's not what this phrase means.