Comment by jolmg

It also allows drawing on top. I find it convenient to screenshot / take picture of some code / error log / terminal output then circle some bit, draw some arrows, or do other types of drawings to draw attention to things.

Emphasizing bits on code-formatted text is not as straightforward and would typically be ambiguous (was this punctuation meant for emphasis or was it part of the original text?).

Pictures are also quick to make and grasp, which is a plus when having to quickly diagnose something with others.

The main complaint in the article about having to type into a search bar instead of copying and pasting doesn't make sense. It's like a word or two at most which you'd have to search. It might even be faster to type than to copy and paste (moving cursor around, etc.).

The error log complaint would also be valid had it been text instead of a screenshot. That was a problem of not sharing enough context, not the format of the message.