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Comment by mike_d

4 hours ago

Lets be honest, Hangouts (which of the three versions) was a crappy chat app that they wanted to boost the usage of. It wasn't intended to be a functional SMS replacement.

As a former regular user, I don't remember it being notably worse than any of the other options. It was definitely preferable to SMS.

Maybe there was some glaring flaw I'm not remembering, but Google certainly had the resources to make it more competitive if they'd wanted to.