Comment by bell-cot

Yes - in a high-functioning, professional outfit that'd be quite true. Vs. this item is about a huge US Gov't security organization. Try searching on a few phrases like "FBI incompetence scandal". Or similar for "CIA", or "NSA", or ...

The best that we can realistically hope for is that they'll muddle toward being better, as older managers retire and the org's social consensus drifts away from "Competence Theater is good enough", "CYA is SOP", and "Phrenology works".

</sad cynicism>