Comment by vladvasiliu

Never had to call Dell support, but I've had a similar experience with a Logitech mouse bought through Amazon (although it was sold and shipped by Amazon).

Since Amazon honored the warranty in less time than it took me to look up how to contact Logitech and go through their ridiculous process, that mouse was replaced with another Logitech one bought through Amazon. Wouldn't buy anything directly from the Logitech store, though.