Comment by krackers
15 hours ago
I think it's hilariously tone deaf that travel booking and shopping are the two examples of "agentic" AI that keep popping up.
15 hours ago
I think it's hilariously tone deaf that travel booking and shopping are the two examples of "agentic" AI that keep popping up.
I think there are two factors:
1. "Help customers buy crap" is one of the vaguely plausible use-cases which excite investors who see the ads, even if it isn't so exciting for actual customers.
2. The ideas seem sourced from some brain-trust of idle-rich, rather than from the average US consumer. Regardless of how the characters in the ads are presented, all of them are somehow able to prefer saving 60 seconds even if it means maybe losing $60 on a dumb purchase or a non-refundable reservation at the wrong restaurant, etc.
> The ideas seem sourced from some brain-trust of idle-rich , rather than from the average US consumer
I think it says more about the economy currently. The "average US consumer" is the wealthy right now. Just 10% of the population, the highest earners, drive nearly 50% of consumption currently and that number is growing.
That is the new average US consumer, hence the ads and use cases targeting a more well-off demographic. Everyone else has been left behind.
I think my marketing professor said something interesting about it a decade or so ago. Basically, in the US we are moving towards heavy bifurcation. You can cater to the well-off or not well-off. The class was full of kids, who did not seem to understand the implications of what he was already saying then ( not that it technically is that mindblowing, the signs are there.. ).
Adding context: The upper 10% for household income across the US is about $160k/yr.
Limiting the scope to people living in high cost-of-living cities (probably smaller than their ideal customer field) that might be $300-400k/yr.
The main reason I shop online is the joy of hitting that Buy button every now and then for something I want. I don’t want some dumb bot doing that for me (and getting the wrong thing 2/3 of the times)
The real chore is having to go to the store to get groceries, doing laundry, pairing socks etc … but solving any of that would require more than just bullshit LLM capabilities.
Groceries are hysterical to me. The ultimate first world problem.
It is just too much to go to the store, put what you want to eat in the cart, pay and walk out.
It stresses me out too much and takes time away from wasting time on my phone.
> get groceries
Isn't that what grocery delivery apps are for, if you really don't want to go to the store.
> doing laundry, pairing socks etc … but solving any of that would require more than just bullshit LLM capabilities.
Yes, it's a shame robotics (hardware) is harder than software, but that's not really the fault of AI model developers.
Actually, for Robotics hardware is a solved problem. Software is struggling to keep up.
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You kind of missed the point of my comment but ok
> not really the fault of AI model developers
It’s their fault for pushing all this crap in all the things and misleading their investors that there is actually “intelligence” in what we now call AI.
> grocery delivery apps are for
These are not popular here and for a good reason - you need to enjoy your food and it starts by picking the right ingredients yourself.
“someone packs a bag for me and delivers it to my door” is just moving the problem somewhere else, not actual innovation.
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Every time I hit a "buy" button it brings nothing but horrible anxiety over what future bullshit I'll have to deal with, either because the product will be garbage or the seller will be garbage. And that's after doing an hour of more research for every god damn thing.
Getting groceries is practically relaxing at this point
The industry has decided that 'agentic' stuff is The Future, and has bet the farm on it. However, actual useful applications are, ah, thin on the ground to say the least. Accordingly, industry obsesses over the few use cases which have shown up, even if they are not necessarily use cases that anyone particularly _wants_.
Travel booking is time consuming and frustrating. In doing it now and hate it. If some YC company wants to fix this I’d be hugely appreciative.
searching for a flight and booking it is legitimately one of the most painful online things that exists. it's like the booking industry is feeding on suffering
It’s intentionally obfuscated because the product developers don’t want to share profits with brokers. They also do not want to compete on in the open because that too lowers odors Otherwise, we would have a system where it would be insanely easy to monitor and alert for price breaks. Hidden cities is probably the best example of how it could work and easily presents the price charts over time. Yet they too were cut off from some providers.
Because for the average person there isn't really that much they get out of todays agentic ai. This is all project managers can think of that applies to the average layperson.
It's just shitware being added to everything at very few people's benefit just so they can score some points on the stock market AI hype leaderboard.
Probably high priority because the dev and literally everyone else is sick of microsofts selfservice platform for travel.