Comment by CuriouslyC
3 days ago
Yes, but imagine a chat app that's designed for accountants, that has widgets for accounting, and it's set up for accounting workflows. That's _HUGE_ but not something that a "one chat to rule them all" is going to just go and do. You could use that same example for lab technicians and any other role.
Same "verticalization" argument people made for search in the early 2000s. There's a lot more use cases for tech than just vertical SaaS apps.
I don't think that comparison holds, search is a task you do as part of a workflow, there isn't a big difference in search across verticals other than curation of the data set you're searching from. If chat is becoming how people do their work, I don't see how product proliferation across verticals isn't going to be a thing.