Comment by jen20
2 days ago
I’d assume that was a franchise hotel, and calling Marriott corporate would have got you some compensation at minimum.
2 days ago
I’d assume that was a franchise hotel, and calling Marriott corporate would have got you some compensation at minimum.
I did. They told me to go pound it and talk to the GM. I ended up getting 15,000 points.
I probably have ~100 hotel nights a year, that’s only happened once. But the experience is dramatically worse since Covid. They used it as an excuse and then re-baselined the service. Worse product, worse services, higher prices.
The bottom quintiles saw their wages rise a lot corresponding to every other group. You’re just seeing the results of the fact that people are too costly to spend on this.
The change in baseline provision is certainly true. I did a similar number of nights to you this year, but have certainly never encountered a lack of linens and would consider a credit card chargeback if I ever did.
Yeah, I'm sure I've spent hundreds of nights in Marriott properties and never not had linens.