Comment by Root_Denied

> There's a difference between trying to micromanage everything, and micromanaging enough that you're not out of touch.

I think there's a good point to be made here that this isn't micromanaging, it's bypassing feedback layers that have a tendency to filter out critical or important information. That information may or may not be withheld intentionally, but being Bill Gates and seeing that a crucial tool to help a customer doesn't work very fast, or is missing information, or relies on "hacks" (tribal knowledge on how to bypass restrictions or flags) to keep the support process going would be something that wouldn't filter upwards easily.

Definitely a balance to be had though for sure.