Comment by ptsneves

Thanks for your comment. It looks to me that most of the people who work in engineering area express some form of understanding or give the benefit of the doubt to the situation while people from outside the field borderline call for malice in the side of BMW.

I think both are right. Engineering a modern car is really complex as you pointed out but the customer also has the right to say, "well that is what you are paid for". In the end the customer can just go to the next car brand.

I own a relatively recent BMW but it is only a mild hybrid diesel (4 year old M340D) and before I even received the car, they changed the whole engine and did not release the car until that was executed. That was done by the dealer, and i never knew what was the reason.

On the flip side of modern car engineering I once had a check engine light called the dealer and with authorization prompts on my side they were able to tell me some gas exhaust sensor was malfunctioning and I would be able to go there at my leisure, as it was not urgent. That was nice. When i bought the car I had 5 years of maintenance included and this is one of the nicest things about owning a car in modern times. They even call me when it is about time to do the maintenance asking for when I am available. I never owned top brand cars before but this is for me worth the premium so far as it is one less thing to organize.

Apart from the normal maintenance and the above I never had any issue with the car, and it is a very big difference between a 2001 Passat TDI(my youth car) or a Ford Torneo Connect(the car i am aiming to exchange for due to family reasons).