Comment by atoav

And all communication problems involve one or more senders and one or more receiver. The issue is you only got to be in control of one side. And even flawless massaging won't save you from incapable or unwilling receivers.

As someone who has worked in IT support I have seen users habitually click away clearly formulated error dialogs that told them exactly what the cause of their problem was and how to address it. Only problem? They did not read it, as became clear when I asked them what it said.

I have had people who I repeatedly had to explain the the same thing, made sure they got it by having them do it twice and a week later they would come again with the same question like sheep, not even aware they asked that one before.

Some problems are communication problems. Others are actual people problems that could indeed be solved by getting better people. Anybody who says otherwise is invited to do first level support for a year.