Comment by hardolaf

The corollary to them just working is that if they don't, they don't just ignore you like Apple. I reported a bug between two pieces of their hardware when talking to a specific 5Gbe NIC via their support without a support contract. They took a week to get back to me with a member of their QA department talking directly with me and having me validate beta firmware with them. After about a week of back-and-forth, they had a fixed version that has been deployed globally to everyone.

Meanwhile, Apple still hasn't fixed bugs that I reported to them between 2012 and 2014 while working for one of the largest universities in North America as a level 2 tech.