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Comment by XCSme

2 months ago

Plus, when you self-host, you can likely fix the issue yourself in a couple of hours max, instead of waiting indefinitely for a fix or support that might never come.

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XCSme

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bombcar  2 months ago

These global cloud outages aren’t the real issue; they affect everyone and get fixed.

What is killer is when there is a KNOWN issue that affects YOU but basically only you so why bother fixing it!

  • XCSme  2 months ago

    I mean, I still prefer to have the ability to fix it myself, because I know I can probably do it in 1h max. I know this doesn't apply to most people, especially those outside of HN though.

    • al_borland  2 months ago

      Even if resolution times are equal, there is some comfort in being able to see the problem and make progress on it to feel like you're actively doing something. I work in a large enterprise and we have a team dedicated to managing critical incidents and getting everyone together for a resolution. When a 3rd party vendor is the reason for the outage, those calls are really awkward. It's a bunch of people sitting around pressing F5, all frantically trying to make it look like they are actively helping, when no one is actually doing anything, because they can't.

      I equate it to driving. I'd rather be moving at a normal speed on side streets than sitting in traffic on the expressway, even if the expressway is technically faster.

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