Comment by XCSme
2 months ago
Today a client is having some issue with Zoom because of some artificial rate limits they impose. Their support is not responding, the account can't be used, courses can not be held and there's not much we can do.
We already started looking into moving away from Zoom, I suggested self-hosting http://jitsi.org Based on their docs, self-hosting is well supported, and probably a $50-$100 server is more than enough, so a lot cheaper than Zoom.
Artifical limits because they are on the free plan?
Artifical limits, because they have 40 paid licenses that they can not use, because of a non-disclosed assignment limit that is NOT mentioned in the pricing page nor in the ToS.
A lot of people are angry about this, and I think it's borderline illegal: https://devforum.zoom.us/t/you-have-exceeded-the-limit-of-li...
You pay for something, and you can't use it.
If a company doesn't respond to this it tells you they likely only respond to lawsuits. As a paying customer whose business operations are impacted, you should have standing to sue. Your company could potentially extract from Zoom the entirety of the money that their dumb decision made your company lose. Consult a lawyer for actual advice and next steps.
Of course, it's also possible you signed a contract that basically says "we can just decide not to work and you can't do anything about it" in which case, sucks, and fire whoever negotiates your B2B contracts. But also, those clauses can be void if the violation is serious enough.
1 reply →
This is why we never changed the licenses, we just made long-running identical ID meetings that everyone can join.
But we’re moving away as it’s only going to get worse.
1 reply →
It's interesting to see Comcast is using that. I would have expected them to go with the mainstream vendors.