Comment by ForHackernews
5 months ago
Customer service will be almost fully automated, and human customers will be forced to adapt to the bots.
5 months ago
Customer service will be almost fully automated, and human customers will be forced to adapt to the bots.
Or customers will find other providers who don't annoy them.
History so far suggests this is a dim possibility.
Exactly why Comcast and Google went out of business with their abysmal customer support.
It already has with IVRs . I wonder if as a generalization, current technology will keep being used to provide layers and layers of "automation" for communication between people.
SDR Agents will communicate with "Procurement" Agents. Customer Support Agents will communicate with Product Agents. Coffee Barista Agents will talk with Personal Assistant Agents.
People will communicate less and less among each other. What will people talk about? Who will we talk to?