Comment by swatcoder

You think the business line stakeholder is going to patiently hang out in JIRA, engaging with an overly cheerful robot that keeps "missing the point" and being "intentionally obtuse" with its "irrelevant questions"?

This is how most non-technical stakeholders feel when you probe for consistent, thorough requirements and a key professional skill for many more senior developers and consultants is in mastering the soft skills that keep them attentive and sufficiently helpful. Those skills are not generic sycophancy, but involve personal attunement to the stakeholder, patience (exercising and engendering), and cycling the right balance between persistence and de-escalation.

Or do you just mean there will be some PM who acts as proxy between for the stakeholder on the ticket, but still needs to get them onto the phone and into meetings so the answers can be secured?

Because in the real world, the prior is outlandish and the latter doesn't gain much.