Comment by poulpy123

> We regularly get contacted by people in Europe who want to buy our product, but we haven't been providing support due to the cost of certs, and other regulatory needs (medical/wellness device).

I understand your point but being safe is not an option

> Do people replace their phones because the battery isn't good anymore

I just had to change the battery of my phone, and I wish that it would have been just a swap to do. Actually because it wasn't, I add to buy a temporary phone the time I needed to have the parts and the tools