Comment by solatic
3 days ago
> Like in what world is payroll not as important as your DBMS - if you can't pay people you don't have a business!
Most employees, contractors, and vendors are surprisingly forgiving of one-time screw-ups. Hell, even the employees who are most likely to care the most about a safe, reliable paycheck - those who work for the US federal government - weren't paid during the recent shutdown, and not for the first time, and still there wasn't some massive wave of resignations across the civil service. If your payroll processor screws up that badly, you fire them and switch processors.
If your DBMS isn't working, your SaaS isn't working. Your SLA starts getting fucked and your largest customers are using that SLA as reason to stop payments. Your revenue is fucked.
Don't get me wrong, having working payroll is pretty important. But it's not actually critical the way the DBMS is, and if it was, then yeah you'd see more companies run it in-house.
>Most employees, contractors, and vendors are surprisingly forgiving of one-time screw-ups.
If you are a new business that isn't true. Your comparison to the US federal government is not apt at all - the USG is one of the longest running, stable organizations in the country, people will have plenty of patience for the USG, but they wont have it for your incorporated-last-month business.
Secondly I could make the same argument for AWS. AWS has plenty of downtime - way more than the USG has shutdowns, and there are never been a massive wave of customers off of AWS.
Finally, as a small business, if your payroll gets fucked, your largest assets will use that to walk out the door! The second you miss payroll is the second your employees start seeing the writing on the wall, its very hard to recover moral after that. Imagine being Uber and not paying drivers on time, they will simply drive more often with a competitor.
That said, I still see the parallels with the hypothetical "Accountant forums". The subject matter experts believe their shiny toy is the most critical to the business and the other parts aren't. Replace "US federal government" with "Amazon Web Services", and you will have your "Accountant forums" poster arguing why payroll should be done in house and SLA doesn't matter.