Comment by convolvatron

where else are you going to find customers that are so sticky it will take years for them to select another solution regardless of how crappy you are. that will staff teams to work around your failures. who, when faced with obvious evidence of the dysfunction of your product, will roundly blame themselves for not holding it properly. gaslight their own users. pay obscene amounts for support when all you provide is a voice mailbox that never gets emptied. will happily accept your estimate about the number of seats they need. when holding a retro about your failure will happily proclaim that there wasn't anything _they_ could have done, so case closed.