Comment by hypercube33

I did something similar after sitting two days on the phone trying to get support for backup exec. this was a million years ago and I ended up looping through everyone there. they offshored support and no one could help me but not because they didn't try.

I documented everything and my frustrations with their software not working or supporting modern operating systems and sent it over to people who seemed high up - email, twitter or reddit.

later got a call asking if they could show it to the board because as employees they had the same frustrations and I said sure. next day they announced that their president was fired...

Good ol backup exec - if it errored it was working and no errors meant nothing ran.