Comment by mcv

I think they look stupider by not saying anything. They look stupid by all of these constant delays, cancellations, and the occasional utterly surreal self-inflicted problem like in the article. That's what makes them look stupid.

Just explain what's wrong. Arm passengers with the best info you can give them. And figure out a way to let people disembark close to where they need to be.

DB has become a complete joke. I've had to travel to and through Germany several times these past couple of years, and almost always there's a problem.

I once paid 80 euro for a taxi from Essen to Dusseldorf because they cancelled the train that would connect to the last ICE to Amsterdam. When I got to Dusseldorf on time, the ICE arrived at a different platform than announced. I only noticed that because some people were suddenly leaving the platform. I warned a few people who still hadn't noticed it. I bet a lot of people still managed to miss that train after all the trouble making it to Dusseldorf.