Comment by super256

I bought from GOG once, and downloaded their launcher. Then, I started the game, played for maybe an hour, put my PC to sleep and went to bed. Then, the next next day, I resumed my PC from sleep, closed the game, and because I didn't like it, decided a few days later to request a refund.

The game had 26 hours or so logged, because Galaxy has a poor way to log hours. Apparently the interval between game start and game end is the time you played the game.

The support declined my refund request, I tried to explain that I didn't even get the achievements of after the tutorial and that I could impossibly have played that many hours because I was simply not on my PC.

The gist is: If you buy a game from GOG which you might won't like: NEVER download galaxy, only the offline installers! I didn't do that because it was too convenient to download their launcher, as the offline installer of the game I played (Baldurs Gate 3) was split into many, many files, which I would have to download one by one and install them all by hand.

Still sour to this day that I have not gotten my 50€ back. Steam never had such issues for me, and even if you can at least ask their support to escalate the ticket so someone from L2/L3 or even engineering looks at your ticket.