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Comment by integralid

1 day ago

If they refuse you can escalate or hire a company that will negotiate for some percentage of profit. In most cases I had this problem they gave me a refund, but sometimes I had to argue a bit.

I used to work at one such company. The process can take a long time but it is mostly hands-off for the traveller and success rates are high once the case has been taken.

Edit: and also, these claim-assistance companies work on a winning fee.