Comment by imglorp
16 hours ago
That's some advanced gatekeeping right there. Where other appliances might have a blink code or several digit error display (Miele) to look up in a manual, the phone method tires you to the manufacturer.
16 hours ago
That's some advanced gatekeeping right there. Where other appliances might have a blink code or several digit error display (Miele) to look up in a manual, the phone method tires you to the manufacturer.
The support hotline will ask you to hold your phone towards the device. It is less error-prone (than a human) and contains more info than a blink code. I find it really clever.
Sure it's clever. But it also means you can't repair the appliance without the manufacturer's server to decode it for you.
Owner of an LG washer that failed here.
All the same diagnostics you can do at the machine, the phone home service allowed a remote engineer to diagnose as well. Things like drum rpm, tilt/knock sensors, uneven balance detection. Instead of paying a human $250 to come out and press buttons, they can do it remotely.
I understand in the pessimistic age of John Deere, all remote diagnostics are bad, but that is not the case here. I was able to do all of the diagnosis myself to determine it was a bad stator and then replace it myself.
It doesn't require a server, it just requires knowing what the codes mean, same as blinking lights.
Decoding it without help would be difficult for the average consumer, but it's not an impossible task.