Comment by npunt
10 hours ago
I've never found a term I liked for this particular concept at the intersection of education & business so I made one up a while back:
A Knowledge Pool is the reservoir of shared knowledge that a group of people have about a particular subject, tool, method, etc. In product strategy, knowledge pools represent another kind of moat, and a form of leverage that can be used to grow or maintain market share.
Usage: Resources are better spent on other things besides draining the knowledge pool with yet another new interface to learn and spending time and money filling it up again with retraining.
The term is Institutional knowledge. "An organization's collective memory, encompassing the unique expertise, experiences, processes, and cultural insights built over time by its members, acting as a vital asset that guides operations, decision-making, and continuity, often residing in seasoned employees' tacit understanding but also in documented procedures and data. It includes deep technical skills..."
The formal term that business people use is "institutional knowledge".